Ordering & Payments
Q: What payment methods are accepted on Lizzi.in?
We accept all major Credit and Debit Cards (Visa, MasterCard, RuPay, Amex), UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking across 50+ banks, and Cash on Delivery (COD) for eligible pincodes.
Q: Are online transactions safe?
Yes, 100%. All transactions are processed through 256-bit bank-grade encryption via certified payment processors (Razorpay / PCI-DSS Level 1 compliant). We do not store your complete card credentials on our servers.
Shipping & Delivery
Q: How long does express delivery take?
Metro cities (Mumbai, Delhi NCR, Bengaluru, Kolkata, Chennai, Hyderabad) generally receive deliveries in 2 to 4 business days. All other Indian cities typically take 4 to 7 business days.
Q: How do I qualify for Free Delivery?
All orders of ₹999 or more qualify for completely Free Express Delivery across India.
Returns & Exchanges
Q: What is your return window?
We provide an easy 7-day return and exchange policy from the date of delivery. Items must be unworn, unwashed, and returned with original tags intact.
Q: How do I request a size replacement?
Head to your Account Orders, click on the order, and choose Request Return / Exchange. Select your preferred replacement size and our courier partner will arrange doorstep pickup.